The Remote Controllers is a great article at the New York Times (free registration required) about Television Without Pity, and its impact on TV shows.
"...I don't overreact to the boards, but I pay real attention to messages that are thoughtful. If you ignore your customer, you do so at your peril.''That's from JJ Adams, of Felicity fame, and now of Alias fame.
I just wish the Angel reviewer liked Wesley. He's SO much more interesting than the boring Angel. *sighs*